Your Smartest Answer Engine
Make complex workflows feel simple. We explore user needs, shape accessible interfaces and refine each interaction around real tasks and measurable product goals.
HOW IT WORKS
A Glimpse into the Technology
Centralize your tools for improved productivity and efficiency
Secure Data Integration
Your administrators upload your internal documents into AiPEn’s secure Knowledge Base.
Intelligent Processing
Using advanced vectorization, AiPEn chunks and understands documents.
AI-Powered Responses
AiPEn matches user questions to relevant info and generates concise, accurate answers.
Scalable, Reliable, and Built for the Long Haul
Centralize your tools for improved productivity and efficiency
FEATURES
A Glimpse into the Technology
Centralize your tools for improved productivity and efficiency
For Your Agents
Instant, Accurate Answers
From initial discovery to ongoing support, Prime Horizon Technologies brings structure and care to software delivery. We translate business needs into maintainable applications designed to evolve.
Multilingual Support
Seamlessly communicate in Bengali, English, and "Banglish" to cater to a diverse client base.
Reduced Onboarding Time
New agents can become productive faster with an intuitive, AI-powered assistant.
Continuous Improvement
From initial discovery to ongoing support, Prime Horizon Technologies brings structure and care to software delivery. We translate business needs into maintainable applications designed to evolve.
For Your Management
Powerful Admin Dashboard
Monitor query volumes, track agent activity, and gain valuable insights through real-time analytics.
Centralized Knowledge Base
Easily upload and manage your institution's documents, creating a single source of truth.
Agent Performance Monitoring
Review agent-wise query history to ensure service quality and identify training opportunities.
Data-Driven Decisions
Utilize structured feedback and analytics to continuously improve your customer support operations.
For Your Clients
24/7 Self-Service
Empower your clients to find answers to their questions about anything, anytime, anywhere.
Instant Access to Information
Work with a focused engineering team that fits your way of working. Shared priorities, open communication and regular reviews keep everyone moving toward the same goal.
UPCOMING
Future-Ready for Your Organization’s Growth
Voice Integration
Allowing users to ask questions via voice commands.
Call Center & CRM Integration
Seamlessly connect AiPEn with your existing call center software.
Automated Ticketing
Automatically create support tickets for unresolved queries.
Mobile App Integration
Integrate AiPEn directly into your mobile app for a unified customer experience.
FAQs
Frequently Asked Questions
What is AiPen?
Make complex workflows feel simple. We explore user needs, shape accessible interfaces and refine each interaction around real tasks and measurable product goals.
What kind of questions can I ask?
- General information inquiries: Questions about company policies, product details, service offerings, eligibility criteria, and more.
- Specific troubleshooting steps: Guidance on resolving common issues, navigating processes, or using specific features.
- Clarification requests: Asking for more detail or explanation on complex topics.
- Context-aware questions: AiPEn can understand the context of your previous interactions and provide relevant follow-up information.
What kind of support does AiPEn offer?
AiPEn offers multilingual support in Bengali, English, and “Banglish”.
How is AiPEn different from a chatbot I could vibe-code in an evening?
Turn operational data into useful insight. We bring together dependable pipelines, clear reporting and accessible interfaces so teams can make informed decisions.
How does AiPEn handle data security?
Turn operational data into useful insight. We bring together dependable pipelines, clear reporting and accessible interfaces so teams can make informed decisions.
How does AiPEn help in agent onboarding and performance monitoring?
Build confidence into every release through structured quality assurance, thoughtful code review and continuous improvement. Clear acceptance criteria keep delivery aligned with your requirements.
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Ahmed Tower, Kemal Ataturk Ave, Dhaka, global markets
