Horizon Voice: Building Voice AI for Contact Centres
Project Type
AI Product
User Audience
Contact Centres
Industry
Conversational AI
Team Size
14
Service Used
Engagement Length
2024 - Ongoing
About Horizon Voice
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Build confidence into every release through structured quality assurance, thoughtful code review and continuous improvement. Clear acceptance criteria keep delivery aligned with your requirements.
Project Overview
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Technologies Used
Turn operational data into useful insight. We bring together dependable pipelines, clear reporting and accessible interfaces so teams can make informed decisions.
Go
Python
TypeScript
Gin
GORM
FastAPI
Cobra CLI
React
WebRTC
FastRTC
PJSUA2
MySQL
MongoDB
RabbitMQ
Redis
Docker
Loki
NGINX
Langfuse
JWT
Challenges Faced by Prime Horizon
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
1. No Usable Bangla Speech Data
Turn operational data into useful insight. We bring together dependable pipelines, clear reporting and accessible interfaces so teams can make informed decisions.
2. Code-Switching Across Languages
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
3. A Tight Latency Budget
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
4. Unreliable SIP-to-WebRTC Bridging
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
5. Hallucination Risk in Regulated Industries
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
6. Data Residency Requirements
Design resilient cloud environments with clear deployment workflows, practical observability and security built into every layer. Our engineers help your systems grow with your business.
7. Unit Economics at Call-Centre Volume
Design resilient cloud environments with clear deployment workflows, practical observability and security built into every layer. Our engineers help your systems grow with your business.
Solutions by Prime Horizon
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
1. Self-Hosted ASR Model
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
2. Trilingual Keyword and Topic Matching
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
3. An Optimized Speech-to-Speech Pipeline
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
4. A Resilient SIP-to-WebRTC Bridge
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
5. RAG-Grounded Responses with Hard Limits
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
6. Fully In-Country Deployment
Turn operational data into useful insight. We bring together dependable pipelines, clear reporting and accessible interfaces so teams can make informed decisions.
7. Self-Hosted GPU Inference
Design resilient cloud environments with clear deployment workflows, practical observability and security built into every layer. Our engineers help your systems grow with your business.
Outcomes of the Product
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Reduced Agent Workload
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Full QA Coverage
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Faster Time to Live
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Round the Clock Coverage
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Lower Churn
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Coverage Across Five Languages
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Team Involvement
| Resources | Count |
|---|---|
| Front-End | 2 |
| Back-End | 3 |
| Full-Stack / Architecture | 1 |
| AI / ML Specialists | 3 |
| DevOps | 1 |
| Designers | 1 |
| Software QA | 2 |
| Product | 1 |
Core Features of the Software
Turn operational data into useful insight. We bring together dependable pipelines, clear reporting and accessible interfaces so teams can make informed decisions.
Self-Hosted Speech Recognition
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Sub-1500ms Speech-to-Speech Pipeline
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
RAG-Grounded Dialogue
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Context-Aware Warm Handoff
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Automated Call Analytics
Apply intelligent automation where it makes a meaningful difference. We connect carefully selected models with your business context, clear evaluation criteria and responsible human oversight.
Flexible Deployment
Design resilient cloud environments with clear deployment workflows, practical observability and security built into every layer. Our engineers help your systems grow with your business.
Development Timeline
Project Start Time
2024
Project End time
Ongoing
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